An enthusiastic IT technician with hands-on experience in technical support, system builds and customer-facing engineering. After completing a Level 3 Infrastructure Technician Apprenticeship, I progressed into a field engineering role supporting clients including NHS organisations — configuring systems, managing mobile devices and troubleshooting complex issues both remotely and on-site.
📍 Hull
🖥️ IT & Networking
🌐 Web Development
🔧 PC Building
🚐 Field Engineering
Current Employment
MKM Building Supplies
11/2025 – current
IT Support Specialist
Provide first-line IT support across a multi-site UK business, resolving desktop, application, telecoms, networking and device issues.
Troubleshoot and resolve technical issues remotely, over the phone and on-site, working with third-party providers where required.
Install, configure and maintain IT equipment, networking infrastructure and site communications.
Manage support requests from initial report through to resolution, prioritising issues and keeping users informed throughout.
Support and maintain IT systems while assisting with new technology installations, projects and wider business requirements.
Employment History
The One Point
06/2022 – 11/2023
Field Engineer
Progressed into a field-based role after qualification, entrusted with a company van to deliver on-site installations and support across the UK.
Installed and maintained networking equipment, diagnosing and resolving issues that could not be fixed remotely, often under time pressure.
Provided customer-facing support, working directly with technical and non-technical stakeholders to align solutions with business needs.
Collaborated with internal teams and clients to ensure solutions were consistent, secure and reliable.
The One Point
03/2021 – 06/2022
Infrastructure Technician Apprentice
Completed a structured apprenticeship, gaining hands-on experience provisioning and configuring PCs, laptops and mobile devices to meet client requirements.
Supported NHS staff and other clients, including configuring mobile devices through MDM tools such as MaaS360.
Documented technical tasks clearly to support colleagues and provide continuity of service.
Built a strong foundation in troubleshooting hardware, software and network issues.
Morrisons Daily
05/2024 – Present
Retail Assistant
Delivered customer service on the shop floor and Post Office counter, handling payments, postal services and banking.
Applied IT knowledge to resolve small technical issues with tills, reducing disruption and supporting workflow efficiency.
Developed attention to detail, organisation and multitasking in a fast-paced environment.